Managing My Account

• Access Instructions

Sign In to the Learner Dashboard using your AVEVA Web account credentials.
If you do not remember your password, or have not signed in for six months, you will need to reset your password. If you don't have an account or your account has not been active in the last twelve months, please register here.

• Can I use generic email domains when registering for an AVEVA Learning Academy account?

It is highly advisable to register for an account using your company or educational institutional email address, as certain email domains such as hotmail.com, gmail.com, and outlook.com are restricted. Using your company email address allows you to access entitled courses and course prices.
To resolve issues with your access and account profile type, email AVEVATraining@aveva.com.

• How do I get access to my training history?

In the Learner Dashboard, expand the Activity widget to view all the courses you have enrolled and completed.
Training histories will be held for 7 years only.

• How do I request access to private or restricted content?

Certain content is available and accessible to specific group of learners only. If you cannot find the course or examination you are looking for or to request access private or restricted content, email us at AVEVATraining@aveva.com with your reason. Our team will assess and get back to you.

• How is the security of my data protected in the AVEVA Learning Academy?

Information related to the organizational, physical, and technical controls utilized by Thought Industries (Learning Management System used by AVEVA Learning Academy) to safeguard the confidentiality, integrity, and availability of the AVEVA Learning Academy data can be found here.

• What is the typical timeframe for creating an account in the AVEVA Learning Academy?

If you attempt to register for an account using your company email address or educational institutional email address, your account will be created instantly. However, it only provides access to limited content until our accounts team verifies your account and configures your account type, granting access to content tailored to your profile type, such as distributor content, system integrator content, or customer content.
Account type verification may take up to 5 business days. If you have are having an issue with your account access, please email AVEVATraining@aveva@aveva.com.

• I have an account in AVEVA Learning Academy, but I do not see the contents that I am looking for.

You must sign in to the AVEVA Learning Academy using your corporate email address. Once signed in, you will see course pricing based on Panorama that corresponds with your profile type ONLY if it has been set up correctly.
Panoramas are a new feature in the AVEVA Learning Academy that helps learners view eligible discounts, training contents and pricing for training offerings based on their profile type. This update ensures that the pricing displayed aligns with the learner's agreement with AVEVA.

• How do I know which panorama I am seeing?

First, sign in to AVEVA Learning Academy. You can identify the visible panorama by checking the title of your web browser. For instance, if the title says, Customer 2024 like the image below, you are viewing a customer panorama.



Depending on your agreement with AVEVA, the title may vary, such as AVEVA Select, AVEVA Distributor, or Alliance Partners.

Additionally, you can confirm the panorama you are viewing from the Learner Dashboard. See the image below with the highlighted section that indicates which panorama you are on. If you encounter the title Non-allocated or just showing AVEVA Learning Academy, please email techmaster@aveva.com. with your company details so we can verify your profile.


• I have an account from my previous company, but I have since moved to a new company. Can you merge my profiles?

Depending on a scenario, we may be able to help merging your accounts (merge of completed courses, learning history and certificates) email us at AVEVATraining@aveva.com with change requests. It might take up to 5 business days or longer to process the changes depending on the complexity of your number of accounts, training and certification history.

• My company email address domain has changed. Can you update it in my profile?

As soon as you register for a new account with a new domain in ALA, email AVEVATraining@aveva.com with the change requests. It might take up to 5 business days to process the changes.

• I need to update my contact information. Can you assist me?

We can update your contact information except for your email address. Please send the change requests to techmaster@aveva.com. It might take up to 5 business days to process the changes.

Check out this video: Register for an AVEVA Learning Academy account

Accessing eLearning Courses

• Are eLearning courses free?

eLearning courses are free but eLearning +Plus courses are paid courses as these include course assets like virtual lab environments, training manuals, workbooks etc.

• How do I access my eLearning courses?

Once you have enrolled for the eLearning course, go to the Learner Dashboard, expand the Activity widget to view all the courses you have enrolled for. You can start and resume courses anytime.

• What are the technical requirements for taking an eLearning course?

You will typically need a computer or mobile device with internet access, a web browser (e.g., Chrome or Firefox), and, in some cases, headphones or speakers. Some courses might require a webcam or microphone for interactive sessions. For eLearning +plus courses with a virtual lab environment, you need to be able to access the following link: https://cloud.skytap.com/connectivity

• How can I access the resources in the eLearning such as exercise files etc?

In most of the eLearning courses (if provided), the resource files are accessible from the Resources button/section on the eLearning course page.



• Are there any technical requirements?

Yes, you may need updated software (e.g., PDF readers or specific plugins) and a stable internet connection. Check the course details for any specific technical requirements.
Ahead of the training event, please use the Connectivity Checker to check if you can connect to Skytap from the network you will be using for the training. If you are unable to connect, please review the Skytap Access Requirements to resolve any connectivity issues. If you continue to have any issues, please contact us at AVEVATraining@aveva.com.

• What do I do if a video or resource isn’t loading?

First, refresh your browser or try a different one. Clear your cache and ensure your internet connection is stable. If the issue persists, contact AVEVATraining@aveva.com.

• Why do I need to enrol in the course when I have already purchased the Learning Path?

The need to enrol is essential for accuracy in start and completion dates. You may purchase a Learning Path, but not start a course within the Learning Path until a later date.

• I already purchased a course. How do I sign-in?

Sign In to the Learner Dashboard using your AVEVA Web account credentials.
If you do not remember your password, or have not signed in for six months, you will need to reset your password. If you don't have an account or your account has not been active in the last twelve months please register here.

• How do I track my progress in the course?

You can track your course progress by signing in to the Learner Dashbaord, expanding each course to see your progress in the My Learning tab.
Your completed courses are listed in the Completed tab.


• Are the eLearning courses self-paced, or do they have deadlines?

eLearning courses are self-paced with no deadlines. However, the Virtual Machines (VMs) provided with eLearning +Plus courses will expire after 30 days or 40 hours of usage, whichever comes first, once the VM is activated.

• Can I request an extension for the availability of the VM for my enrolled course?

No, we will not be able to extend the VM access once it has expired.

• Do I get a certificate after completing the course?

To receive a certificate upon successful eLearning course completion, you will need to meet the minimum requirements such as passing quizzes and viewing all pages. Once you meet these requirements, the certificate will be emailed to you automatically or you can access your certificates from the Your completed courses are listed the Completion Certificates tab in your Learner Dashbaord.
For eLearning +Plus courses with Training Assignment, you will need to submit the completed project based on the course, which will be reviewed by the trainer to receive the course completion certificate.
For Certification Modules, completion certificates are not provided; however, the course will be marked as complete once all lessons are viewed.


• Can I revisit completed course materials?

Yes, the eLearning courses and materials are accessible anytime from the Learner Dashboard, however, the VM will no longer be available once it has expired.

• How do I get updates about new courses?

You can get regular updates on the latest eLearning and training news by signing up for our newsletter here: Sign Up for Training News

• Are eLearning courses available in multiple languages?

Most of our eLearning courses are available in English, but some are also offered in other languages. Use the Language filter in to filter courses by language.

• Can I pause a course and continue later?

Yes, you can close the eLearning page and resume later. eLearning courses are self-paced with no deadlines.
However, if you have started a VM provided with eLearning +Plus, it will expire after 30 days or 40 hours of usage, whichever comes first, once activated.

• What is the difference between a certificate of completion and certification?

Certificate of completion: Shows you finished a course.
Certification: Often involves passing an exam and may hold professional accreditation or recognition.

Accessing Instructor-Led Training (ILT)

• Do you offer in person or face-face ILT courses?

Currently, all our public training classes are delivered virtually through AVEVA Learning Academy via Microsoft Teams by our training experts. Each learner gets their own VM with the relevant AVEVA software installed to follow along and complete training labs independently.
Email us at AVEVATraining@aveva.com to request private training for groups of 5 or more people.

• Do you offer ILT courses in different languages?

Yes, we offer ILT courses in various languages. Go to Course Calendar and filter the courses by ILT Language options.

• Are there any prerequisites for ILT enrolment?

This varies by course. Some courses require prior knowledge or experience, while others are suitable for beginners. Please review the Course details page for specific details. If you haven't met the recommended prerequisites, you may need to complete them independently to successfully follow the training.

• Can I enrol in multiple courses at the same time?

Yes, you can enrol in multiple courses through separate transactions. However, it's important to check the course schedules carefully to ensure there are no overlapping sessions or conflicts between them. This will help you plan effectively and ensure you can attend all the courses you're interested in without any scheduling issues.

• Is there a deadline to enrol in an ILT course?

The enrolment cutoff date is set 5 days in advance, so it is recommended to enrol prior to that. Late enrolment may result in delays in VM provisioning and potential technical issues.

• How do I access the course materials?

Course materials will be provided by the instructor on the first day of the course.

• How do I contact the course instructor?

You can email us at AVEVATraining@aveva.com with your course-related questions.

• How long will I have access to the course materials?

The course manual PDF is yours to keep – please note it is digitally stamped and not to be shared or transferred.
The course material on the VMs can usually be copied to your local machine for later review. The VMs will be automatically deleted an hour after the training is completed.

• How do I get my certificate(s)?

Upon successful completion of a course or examination, your certificate will be emailed to you. Likewise, you can also access the certificates from the Completion Certificates tab on the Learner Dashbaord.

• What if I miss a live session?

Please contact your instructor as soon as possible to discuss the options, or contact AVEVA training if the instructor is not available.

• What are the technical requirements for virtual courses?

Students access the software through a hosting service called Skytap. It is very important to test your Skytap connection as soon as you get your VM link. If you are unable to connect, please review the Skytap Access Requirements to resolve any connectivity issues. The voice and video communication and presentations will be done on a Microsoft Teams meeting – please ensure MS Teams is installed, or you can run it as a browser plugin.

• Can I access the course on my mobile device?

Yes, though not recommended due to multiple screens used in a class, as long as you have a latest web browser installed on your device.
Please bear in mind that the exercises will be done on VMs hosted in a browser optimized for HD1080 resolution, so ensure the screen size is appropriate.
It is highly recommended to have at least one (preferably two) reasonably large HD1080 or better monitors available to view the Teams presentation, course manual PDF, and Virtual Machines.

• Can I join the waitlist if the course is full?

Yes, you can add your name to the waitlist and receive an email if a seat becomes available. Please note that priority will be given to customers and partners, so AVEVA employees may need to enrol in the next session, or your current enrolment may have to be deferred to the next session.

• Can I record the virtual training session for future reference?

To protect the privacy of our trainers and students, the recording of our public or private training classes is not allowed.

Check out this video: Public classes enrolment in AVEVA Learning Academy

Supported Browsers, Devices and Technology

• Can I take the course on my smartphone?

Yes, the AVEVA Learning Academy is fully HTML5 compatible which means you can experience the courses on your smartphone.

• Which browsers are supported?

Web Browsers: We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.
Mobile Browsers: Current and previous Android and iOS versions

• Is internet access required?

Yes, an internet connection is required to sign in, view your online courses including virtual classes. Our eLearning courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.
Where our learning courses have accompanying Virtual Environments, there may be specific connection requirements to successfully access and interact with the software installed in the Virtual Environment.

• Can I take the courses on my iPad or tablet?

The AVEVA Learning Academy is built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have. For some courses, to ensure an optimal experience, a larger (or dual screens) are recommended.

• Is there a mobile app available for the AVEVA Learning Academy?

Currently, there is no mobile app for the AVEVA Learning Academy; however, it is fully accessible via a mobile browser.

Course Questions

• How do I contact the course instructor?

You can email us at AVEVATraining@aveva.com with your course related questions.

• How do I get my certificate(s)?

Upon successful completion of a course or examination, your certificate will be emailed to you, likewise, you can also access the certificates from the Completion Certificates tab on the Learner Dashboard.

• Why does the number of completions not equal the number of completion certificates?

If you re-enrolled for a course that you previously completed, the course is moved from completion to active. Whereas the actual number of completion certificates remains the same.

• What are CEU’s?

CEU’s are Customer Education Units, a measuring unit used in continuing education programs that we apply to AVEVA courses to quantify students' time spent in completing courses. CEU’s units are displayed (on available courses) and on certificates.

• How do I access or download course materials?

Majority of our eLearning courses feature a Resources section, offering downloadable files and/or supplementary materials pertinent to the training. This section provides access to any accompanying documents for download.

• Can I request training manuals for specific products?

We do not sell training manuals separately. To gain access to the course materials, you will need to attend the training session. However, you can access AVEVA Online Documentation for most of our products anytime.
If you are an AVEVA Certified Training Provider, please email us at AVEVATraining@aveva.com with your details.

• What languages are the training contents available in?

Majority of our training contents are available in English except for some selected contents.

• Can I download training content like PDFs or videos from the AVEVA Learning Academy?

Yes, you may be able to download certain training content like PDFs or videos for personal use only from the AVEVA Learning Academy, depending on permissions set. Sharing and distribution of these materials are restricted.

• Are discussion forums or chat features available?

Discussion forums may be enabled for some courses. There is no general chat feature.
You can explore more on AVEVA Software Forums to participate in general discussions or ask any technical questions.

• If I fail a knowledge check, can I retry it?

Yes, many of our courses allow repeat attempts on knowledge checks until passing score is achieved.
Some courses, particularly Exams, may have limited attempts to pass a knowledge check

• Can I download trial or demo software for training?

Please visit AVEVA Knowledge and Support centre for the availability and Terms & Conditions of trial & demo software.

• How do I provide feedback on course content to improve it?

You will receive course survey links once you have completed the course to provide us with the feedback. You can also email us at AVEVATraining@aveva.com to suggest course feedbacks.

• Do I have to complete courses within a set timeframe after enrolment?

There are no enforced time limits for completing eLearning courses. However, ILT courses have fixed schedules.

• Can I take a course multiple times or is there a limit?

Typically, there is no limits and you can re-enrol or restart the eLearning courses anytime.

Payment, Cancellations and Refunds

• What forms of payment do you accept?

We accept all major credit cards (credit card transactions are conducted in USD ($) only) as well as payments via Purchase Order.
If you opt for payment via Purchase Order, please select the Purchase Order option during course registration. Our team will contact you to finalize the payment process. If you want to pay via Distributor, select the Pay via Distributor option in the payment method option and fill up the form with all details.Your local distributor will contact you to finalise the payment.

• Can I enrol multiple people from my company?

To enrol multiple students or register someone else for the course, click the Register Multiple Users button on the course page and provide the necessary details for each participant in the form. Please note that payment for multiple enrolments can only be made via the Purchase Order process, as credit card payments are not available through this form. Additionally, each student must be registered in the system before they can access the course content.

• How do I cancel my course enrolment?

To cancel a course, please submit a cancellation notice to AVEVATraining@aveva.com at least two weeks prior to the course start date or as soon as possible. Be sure to include your full name, course details, and the reason for cancellation. Timely cancellations help us effectively manage resources and accommodate waitlisted students

• How do refunds work for paid training content?

If a student decides to cancel their registration for an ILT (virtual or in-person), course fees will be refunded ONLY if AVEVA Training receives a cancellation notice at least two (2) weeks before the first day of class. If the cancellation occurs less than two weeks before the first day of class but more than two (2) business days prior, a service charge of 50 percent of the tuition will be applied. Failure to provide at least two (2) business days’ notice will result in liability for the full tuition.
For eLearning +Plus courses, fees are refundable ONLY before the student begins the course. Once the course has commenced, eLearning +Plus tuition will not be refunded under any circumstances.
AVEVA reserves the right to hold or cancel classes at its discretion. If AVEVA cancels a class, all tuition fees will be refunded. Email us at AVEVATraining@aveva.com to request for refund.

• Expired Credit Cards

Credit cards can become inactive for several reasons, including card expiration, inactivation, etc. If you are aware that the credit card we have on file is out of date or no longer valid, please update your credit card details from the Learner Dashboard Account page.

• I am an AVEVA Partner, but I see the full course fees. How can this be corrected?

Depending on your AVEVA Partner agreement, the employees of AVEVA Partners may receive some discounts to paid training courses. AVEVA Partners must sign in to the AVEVA Learning Academy using their corporate email address. Once signed in, they will see course pricing based on Panorama that corresponds with their partner agreement with AVEVA if their profile has been set up correctly.
Panoramas are a new feature in the AVEVA Learning Academy that helps learners view eligible discounts and pricing for training offerings based on their profile type. This update ensures that the pricing displayed aligns with the learner's agreement with AVEVA.

• How do I know which panorama I am seeing?

First, sign in to AVEVA Learning Academy. You can identify the visible panorama by checking the title of your web browser. For instance, if the title says, Customer 2024 like the image below, you are viewing a customer panorama.



Depending on your agreement with AVEVA, the title may vary, such as AVEVA Select, AVEVA Distributor, or Alliance Partners.

Additionally, you can confirm the panorama you are viewing from the Learner Dashboard. See the image below with the highlighted section that indicates which panorama you are on. If you encounter the title Non-allocated or just showing AVEVA Learning Academy, please email AVEVATraining@aveva.com. with your company details so we can verify your profile.


• What should I do if the correct pricing is not displayed or if I have uncertainties about my pricing?

If the correct pricing is not displayed or if you have any uncertainties, please contact us at AVEVATraining@aveva.com..

Check out this video: Payment options in AVEVA Learning Academy

Discount and Vouchers

• Are discounts or voucher codes available

Yes, discounts and voucher codes are available in certain cases and may be provided by your AVEVA Account Manager or Customer Success Manager.

• How do I use the voucher codes during payment?

If you intend to pay the remaining course fees with a credit card, choose the Credit Card option and click the Purchase/Enroll Using Your Credit Card button. Enter the voucher code in the checkout page and click apply.



If you intend to pay the remaining course fees using a purchase order, choose the Purchase Order option and click the Proceed with Purchase order Payment button. Enter the voucher code in the Purchase Order form.


• Can vouchers be used for courses that take place after their expiration date?

Yes, vouchers can be redeemed at any time before their expiration date for courses scheduled beyond the voucher’s expiry.

Check out this video: Redeem discount vouchers in AVEVA Learning Academy

Audio and Video

• Troubleshooting audio issues

We recommend when having problems with audio to check your internet connection, reset your internet connection, if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.
If you continue to have any issues, please email us at AVEVATraining@aveva.com

• Troubleshooting video issues

We recommend when having problems viewing a video to check your internet connection, reset your internet connection, if necessary, clear your cache, and update your browser or try another browser.
If you continue to have any issues, please email us at AVEVATraining@aveva.com

Virtual Environments

• How do I access a virtual environment or virtual machine?

For ILT, once the VM (a Virtual Machine with Learning Lab environment) has been provisioned for you, you will receive separate email from Skytap Course Manager (donotreply@skytap-portal.com) with course start date and time, instructions to access the Virtual Environment, Skytap Access Requirements, and the connectivity checker a week in advance and another reminder email few days ahead of the course start date.
For Private ILT, you will receive the course meeting join link and VM information one week in advance, provided the details are correct.
The VMs will be automatically deleted an hour after the training is completed.
The Virtual Machines (VMs) provided with eLearning +Plus courses will expire after 30 days or 40 hours of usage, whichever comes first once the VM is activated.
Please note that VM duration cannot be extended. Once it expires, all data will be permanently deleted and cannot be recovered.

• Virtual Environment Connectivity tests

Ahead of the training event, please use the Connectivity Checker to check if you can connect to Skytap from the network you will be using for the training. If you are unable to connect, please review the Skytap Access Requirements to resolve any connectivity issues.
If you continue to have any issues, please contact us at AVEVATraining@aveva.com.

• Virtual Machine Unlock

To unlock a Virtual Machine (VM) provided with eLearning +plus courses, launch the virtual machine and in the Skytap bar, locate and click on the Ctrl+Alt+Del icon (located on top of the VM page), then click the Keys icon. The credentials are inserted upon clicking on the keys icon.

Partner Courses and Certification Product Exams

Course Pricing

• How can AVEVA Partners access course pricing?

Depending on your AVEVA Partner agreement, the employees of AVEVA Partners may receive some discounts to paid training courses. AVEVA Partners must sign in to the AVEVA Learning Academy using their corporate email address. Once signed in, they will see course pricing based on Panorama that corresponds with their partner agreement with AVEVA if their profile has been set up correctly.
Panoramas are a new feature in the AVEVA Learning Academy that helps learners view eligible discounts and pricing for training offerings based on their profile type. This update ensures that the pricing displayed aligns with the learner's agreement with AVEVA.

• How do I know which panorama I am seeing?

First, sign in to AVEVA Learning Academy. You can identify the visible panorama by checking the title of your web browser. For instance, if the title says, Customer 2024 like the image below, you are viewing a customer panorama.



Depending on your agreement with AVEVA, the title may vary, such as AVEVA Select, AVEVA Distributor, or Alliance Partners.

Additionally, you can confirm the panorama you are viewing from the Learner Dashboard. See the image below with the highlighted section that indicates which panorama you are on. If you encounter the title Non-allocated or just showing AVEVA Learning Academy, please email techmaster@aveva.com. with your company details so we can verify your profile.


• Are discounts or voucher codes available?

Discounts and voucher codes may be available through your AVEVA Account Manager or Customer Success Manager.

• How do I use a discount or voucher code?

You can enter discount codes manually at checkout:


• For credit card payments: Enter the code on the checkout page.
  
  
• For purchase orders: Enter the code in the Discount Voucher Code field on the purchase order form. The discount will be calculated and checked when invoiced.
  
  
• How do partner-entitled discounts work?

If your ALA account has been setup correctly, the partner-entitled discounts are applied automatically at checkout for both credit card and purchase order transactions based on your partner discount entitlement.


• What if my other discount code offers a better deal than the partner-entitled discount?

You can replace the automatic applied discount in the credit card checkout page.
If you are using Purchase Order form, enter the code in the Discount Voucher Code field which will be calculated and checked when invoiced.

• What should I do if the correct pricing is not displayed or if I have uncertainties about my pricing?

If the correct pricing is not displayed or if you have any uncertainties, please contact us at AVEVATraining@aveva.com.

Distributor Customer Training Registration

• How can customers enrol for training courses?

It is recommended that individual customers/learners enrol themselves for training courses. This allows them to set their own confidential login credentials, take eLearning courses of their interest, explore various courses, and access their training history and certificates. Please note that customers will see the list price in the AVEVA Learning Academy.

• Can distributors enrol third-party such as customers, distributors, or System Integrators on their behalf directly in ALA?

No, distributors cannot enrol any third-party directly in the AVEVA Learning Academy. It is recommended for each learner to enrol themselves individually to ensure the security and accuracy of their login credentials and training records.
However, you may send the learner details such as first name, last name, state, country, organization, and email address to AVEVATraining@aveva.com. We will assist in processing the course enrolment.

• As a distributor, can I enrol multiple learners for a course at once?

Distributors cannot enrol multiple learners for a course. Please email us the full details of the learners, including first name, last name, state, country, organization, and email address, to us. We will assist in processing the registrations.

Accessing Product Training and Certification Content

• How do I view my training and certification history, course completion certificates, and transcripts?

Your training transcript is available from the Learner Dashbaord. 

• What certification learning paths are available for AVEVA products?

We recently introduced single product certification exams for AVEVA products, along with recommended learning paths to help you achieve certification. For more details, visit: https://learningacademy.aveva.com/pages/certification.

• Which AVEVA products have single exams?

The following AVEVA products now have single exams:

• AVEVA InTouch HMI
• AVEVA System Platform
• AVEVA Historian
• AVEVA Edge
• AVEVA Report for Operations
• AVEVA Plant SCADA
• AVEVA PI System
• CONNECT
• AVEVA Manufacturing Execution System
• AVEVA Unified Supply Chain
• AVEVA Unified Operations Center
• AVEVA Work Tasks
• AVEVA Work Tasks
• AVEVA Enterprise SCADA
• AVEVA Predictive Analytics
• AVEVA Mobile Operator
• AVEVA Batch Management
• AVEVA Production Management
• I already have certifications for the latest version of the products listed above. Do I need to take a new exam?

No, if you already hold certifications for the latest versions of the products and programs such as CTP (Certified Training Provider), CSP (Certified Support Provider), and CSI (Certified System Integrator) exams, you will not need to take a new exam.
The recommended course of action to upgrade your certification status will be communicated in the near future.

• I do not have certifications for the latest version of the products listed above and looking for certification. Do I need to take a new exam?

Yes, please visit the certification page and select your preferred certification learning path. Please contact us at AVEVATraining@aveva.com if you are having trouble accessing the exams or certification pages. Ensure you are signed in to ALA with your corporate email address.

• How do I find out more about various partner certification programs?

To learn about Certified Support Provider (CSP), contact neal.hatton@aveva.com.
To learn about Certified Training Provider (CTP), refer to the CTP Program policy or contact us at AVEVATraining@aveva.com.
To learn about Certified System Integrator (CSI), contact siprogram@aveva.com.

• How do I become an AVEVA Partner?

To become AVEVA Partner, visit this site.

Accessing AVEVA Commercial Enablement Courses

• How do I access AVEVA Commercial Enablement courses?

To access the AVEVA Commercial Enablement courses, you must be signed into the ALA and ensure your account is setup correctly. Browse the ALA catalog and expand the Commercial Enablement section to view all relevant courses.

Exam Registration

• How do I enrol for an exam?

Some courses and exams are available to specific groups only. It is recommended to sign in to the AVEVA Learning Academy before browsing for courses and exams to see the content you are entitled to. To confirm that you are signed in and your profile is set up, ensure you are in a correct panorama.

• Are exams taken online or onsite?

Certification exams can be taken online from anywhere with honesty and independently. Certifications must always be earned and remain independent.

• Is there any important step to take before attempting an exam?

To successfully launch the results page for the exams, pop-ups need to be enabled in your web browser. Each browser has different instructions to un-block the pop-ups. We recommend using Chrome browser and please ensure the pop-ups and redirects are enabled for https://learningacademy.aveva.com as shown in the screen.

Preparing for the Exam

• How do I prepare for my exam?

The exams are designed around the relevant courses such as classroom training, eLearning, and eLearning +Plus content. Read the exam description before you enrol to help you prepare for the exam. Completion of the related courseware is expected.
In addition, a relevant amount of practical experience in design, configuration, debugging, and maintenance of the products is expected.

• Can I find out how many questions there will be?

Each exam consists of 80 to 100 multiple-choice questions. The questions for all exams are generated from an extensive database and randomized.

• How are the exams administered?

The certification exams and administration are Web-based, and results will be displayed immediately.

• How much time will I have to complete the exam?

All exams allow a certain maximum amount of time in which to complete your exam. The available time is fixed for each exam (between one (1) and six (6) hours).
The available time is indicated by an onscreen counter/clock in the top right-hand corner of the screen.

Exam Scoring

• How are exam results calculated?

There is no penalty for guessing. If you select an incorrect answer, you simply do not receive mark(s) for that question.
If a question specifies that you must select all answers that apply, you must choose all the correct answers to earn mark(s) for that question.

• What is the passing grade?

The passing grade for exams ranges from 70-80% depending on the exam.

• If I do not pass, what can I do?

To improve your performance, we recommend that you further practice and study the skills covered in the exam. Remember to complete the relevant product trainings. When you are ready to retake the exam, enrol again.

• When will I receive my certificate?

Once you have passed each exam, you will receive the certificate automatically generated from the system and available for download from your ALA Learner Dashboard.

• What can I do if I have a grievance with an exam question or my grade?

There may be situations where candidates might wish to dispute either specific questions or their overall grading. The following procedures will apply.
The candidate can express their complaints or concerns to our team at AVEVATraining@aveva.com. Our team will investigate and respond within four weeks with a final assessment which cannot be contested further.

Exam security and integrity

• What are the rules to follow during the exam?

The examination procedure aims at maintaining the integrity of the exam process and ensuring the exam outcome is the result of personal effort.The examination procedure does not allow:

• Screen shots or copies of examination questions to be shared with anyone
• Photographs of any type
• Collaboration with anyone

Therefore, certification must always be earned and remain independent.Contact us at AVEVATraining@aveva.com for any issues or questions.